Refund Policy

Return window and eligibility

The deadline to initiate a return is the thirtieth day following delivery. Keep the goods unused and unworn, leave tags attached, retain the original packaging, and provide the receipt or equivalent purchase record.

Starting and sending a return

Return processing starts with a message to sasareglimbu977@gmail.com, not with an unannounced shipment. An acceptance will include the required label and dispatch directions for 1295 3rd Ave, Huntington, West Virginia, 25701, United States. Items sent back before that approval are ineligible for receipt; use the email for any related question.

Damage, defects, or an incorrect item

Review your goods as soon as they are delivered. Any defect, shipping damage, or fulfillment error should be reported immediately, allowing us to determine the problem and resolve it.

Items that cannot be returned

Some goods are final and cannot enter the return process: perishables (including food, flowers, and plants), bespoke or personalized orders, personal-care and beauty products, hazardous goods, flammable liquids, and gases. The same rule covers sale items and gift cards. We can clarify a specific product on request.

Exchanges

To obtain another product without delay, submit the current item for return and, following acceptance, purchase the replacement separately.

European Union cooling-off right

European Union deliveries carry a right to withdraw within fourteen days, regardless of reason and without justification. Eligibility still depends on the merchandise being unworn, unused, in original packaging with tags, plus a receipt or other purchase proof.

Refund timing

Receipt and review of the return are followed by notice of the decision. We process an approved refund to the original form of payment within ten business days, while the payment provider may post it later. When more than 15 business days have elapsed since approval, ask sasareglimbu977@gmail.com for help.